Last Updated: April 28, 2020


CancelCovid (“CancelCovid,” “we,” “us,” or “our”) owns and operates the website located at (the “Website”), which is subject to the following privacy policy (the “Privacy Policy”). This Privacy Policy, which is incorporated into our Terms of Use, may be updated by us from time to time without notice to you.  By accessing or using the Website or otherwise manifesting your assent to this Privacy Policy, you agree to be bound by this Privacy Policy. If you do not agree to (or cannot comply with) all of the terms of this Privacy Policy, do not access or use the Website.

Your privacy is important to us. By visiting our Website, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy


This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals and information which can be used to identify an individual (“Personal Information”). Personal Information does not include “aggregate” information which we aggregate from information (including Personal Information) you provide to us. Personal Information may be collected about visitors to the Website and people who take a survey on our site, including completing the “CancelCovid Smell Challenge.” You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of certain features and functionality of the Website. If you do not agree to this Privacy Policy and our Terms of use, do not complete the CancelCovid Smell Challenge.

This Privacy Policy does not apply to the practices of companies that we do not own or control. You understand and agree that CancelCovid and its authorized business partners, affiliates, subsidiaries or agents may collect, maintain, and process information provided by you, on and through the Website. You represent and warrant that you have permission to share any information you elect to provide to CancelCovid, you consent to such information being shared with third parties as described below, and that such information is accurate, current, non-misleading, and consistent and relevant for the purpose for which you are providing information.



The information on this Website DOES NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS OR TREATMENT, NOR IS IT INTENDED OR IMPLIED TO BE a substitute for medical advice, diagnosis, or treatment of COVID-19, SARS-CoV2, or any other respiratory disease, illness, or condition. If you have symptoms of COVID-19, or have come in contact with someone you suspect or know has COVID-19, contact your doctor immediately.  THE RESULT OF THE CANCELCOVID SMELL CHALLENGE OR SURVEY DOES NOT INDICATE YOU DO OR NO NOT HAVE COVID-19. JUST BECAUSE YOUR SENSE OF SMELL APPEARS TO BE INTACT, THIS DOES NOT MEAN YOU DO NOT HAVE COVID-19 OR THAT YOU ARE NOT A CARRIER OR HAVE NOT BEEN EXPOSED. YOU CAN STILL HAVE no OUTWARD SYMPTOMS OF COVID-19 AND BE INFECTED. CONTINUE TO TAKE ALL PRECAUTIONS RECOMMENDED BY THE CDC, YOUR HEALTH CARE PROVIDER, AND STATE, COUNTY AND LOCAL AUTHORITIES REGARDING SOCIAL DISTANCING, THE USE OF FACE COVERINGS IN PUBLIC, AND OBEY ALL “STAY AT HOME” OR SIMILAR ORDERS APPLICABLE TO YOU. if you believe your sense of smell has been affected, it does not mean you have covid-19 but can be an early indicator that you may have been exposed. other medical conditions, medications, or environmental factors can affect your sense of smell. if you believe your sense of smell has been affected, contact your HEALTH CARE PROVIDER. only a physician can diagnose and treat you for ANY condition, which may or may not be related to covid-19.

 All content, including text, graphics, images and information, contained on or available through this web site is for general information purposes only AND DOES NOT CONTAIN MEDICAL ADVICE OF ANY KIND. CancelCovid makes no representation and assumes no responsibility for the accuracy of information contained on or available through this Website, and such information is subject to change without notice. IT IS IMPORTANT THAT YOU CONFIRM any information obtained from or through this web site with YOUR HEALTH CARE PROVIDER AND/OR other sources, and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEBSITE.   

We do not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific tests, products, procedures, treatments, services, opinions, health care providers or other information that may be available through links this web site. CANCELCOVID IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH LINKS ON THIS WEBSITE.


THE INFORMATION WE COLLECT AND HOW WE USE IT                                        

In the course of operating the Website, CancelCovid collects or receives the following types of information, which may include Personal Information. Some of this information is collected automatically when we provide the Website, and others you may choose to provide.  As you visit or browse the Website, we collect information about the device and browser you use, your network connection, your IP address, geolocation data, and information about the cookies installed on your device. This information is logged to help diagnose technical problems for analytics and for quality control purposes. We also collect Personal Information submitted by any visitor to our Website through contact us forms we make available on our Website and use such information for the purpose of responding to your requests.


Contact Information

We may collect contact information you decide to provide to us through our Website if you submit a “contact us” form; contact information  includes your name, email address, phone number, postal address, and any information you provide when you submit  messages to us. We use such contact information for purposes such as providing you with information about the Website, responding to your inquiries, sending you email alerts (including marketing emails), or providing you the Website.


CancelCovid Smell Challenge Information

When you voluntarily complete the CancelCovid Smell Challenge, you will be asked to provide information about the current state of your sense of smell. This information, in addition to other information collected and/or inferred from third parties such as location data and demographic information, may be used to aid those performing research about patterns of COVID, including how it spreads and developing methods to slow the spread of the coronavirus and/or prevent another pandemic from occurring. This information, which is not considered health information under applicable privacy laws, may also be shared with advertisers who may send you targeted ads about COVID related products and services, including clinical trials or other research opportunities, available to you based on your location. You will not be asked to provide your name or contact information, but your zip code, geolocation data, and mobile device ID or IP address may be collected.


Server Logs

Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of such access, including the device’s IP address, user agent string (e.g., operating system and browser type/version), and referral URL (i.e., the external source by which you arrived at our Website, or the pages you’ve clicked on while on our Website). We may use these log files for purposes such as assisting in monitoring and troubleshooting errors and incidents, analyzing web traffic, or optimizing the user experience.



We collect information using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive (or other storage medium) so that your computer will “remember” information about your visit. We use both 1st and 3rd-party session cookies and persistent cookies. Below is a general primer on session and persistent cookies; information collected by cookies depends on its particular purpose. For more information, please see the information regarding analytics providers discussed further below.

  • Session Cookies: We use session cookies to make it easier for you to navigate our Website. A session ID cookie expires when you close your browser.
  • Persistent Cookies: A persistent cookie remains on your hard drive for an extended period of time or until you delete them. You can remove persistent cookies by following directions provided in your web browser’s “help” file. Persistent cookies also enable us to track and target the interests of our visitors to personalize the experience on our Website.

We also allow other companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Please note that ad networks’ use of cookies or web beacons, and that of any other third-party that has a link available on any Site, is subject to their own privacy policies and not this privacy policy. Advertisers do not have access to our cookies.

If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, certain aspects of the Website may not function properly or as intended.


Third-Party Analytics Providers

We use one or more third–party analytics services, such as Google Analytics, to evaluate your use of the Website, as the case may be, by compiling reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, data and time, amount of time spent on particular pages, what sections of the Website you visit, number of links clicked, search terms and other similar usage data) and analyzing performance metrics. These third parties use cookies and other technologies to help collect, analyze, and provide us reports or other data.

By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. Please be advised that if you opt out of any third-party analytics service, you may not be able to use the full functionality of the Website.


Geolocational Information

We may automatically collect geolocation information from your device via your browser or mobile device location services. Please consult your browser or device documentation regarding how to turn off location services. If you disable location services, you may not be able to use the full array of features and functionalities available through our Website. Do not take the CancelCovid Smell Challenge if you do not want CancelCovid to have access to geolocation information.


Aggregate Data

In an ongoing effort to better understand our users and the Website, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Website. This aggregate information does not include information that can be used to identify you personally. We may share this aggregate data with our affiliates, agents, and business partners, third parties, advertisers, or researchers who are studying COVID-19, such as how it spreads within a community and from one community to another. We may also disclose aggregated user statistics in order to describe the Website to current and prospective business partners and to other third parties for other lawful purposes, such as to enable experts to better understand the spread of the coronavirus.


Sharing and Onward Transfer to Third Parties

By providing any Personal Information to us, you fully understand and unambiguously consent to the transfer of such Personal Information and the collection and processing of such Personal Information to third parties described in this policy and our Terms of Use. We will not sell or rent your Personal Information to anyone other than as described in this Privacy Policy.  If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.

  • Like many businesses, we hire other companies to perform certain business-related services. We may disclose Personal Information to certain types of third party companies but only to the extent needed to enable them to provide such services. The types of companies that may receive Personal Information and their functions are: hosting services, technical assistance, database management/back-up services, use analytics, email marketing platforms, and customer service.
  • In order to provide our Website and administer promotional programs, we may share your Personal Information with our third-party promotional and marketing partners, including, without limitation, businesses participating in our various programs.
  • We may, from time to time, share and/or license Personal Information to other companies who may provide you information about the products and services they or their partners offer.  However, to the extent required by law, you will be given the opportunity to opt out of such sharing.
  • We will provide your information, which may include your CancelCovid Smell Challenge responses, location data, and data collected from third party sources, to research partners, hospitals, universities, government entities or organizations such as public health authorities, and other third parties for the purpose of aiding research in public health, including without limitation the fight against coronavirus, studying the spread of disease within and among communities, or preventing another pandemic.
  • We may also disclose Personal Information to our parent companies, subsidiaries, affiliates, joint ventures, or other companies under common control in order to support marketing and providing our services.


Business Transfers

In the event of a merger, dissolution, reorganization or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including Personal Information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such Personal Information as set forth in this Privacy Policy. This policy shall be binding upon CancelCovid and its legal successors in interest.


Disclosure to Public Authorities

We are required to disclose Personal Information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose Personal Information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.


As Required by Law or Legal Process:

We may disclose Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other end users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce our contracts or user agreement, including investigation of potential violations hereof; and (iii) detect, prevent, or otherwise address fraud, security or technical issues. We may disclose Personal Information if we believe it is necessary to investigate potential violations of our Terms of Service, or to enforce those Terms of Service. The above may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.



To “opt-out” of: (1) any consents previously given to us; or (2) receiving email communications from us, send an e-mail to [email protected]. If you have signed up to receive email newsletters, updates, or offers, you may opt out at any time from the use of your Personal Information for direct marketing purposes by emailing the instructions to or by clicking on the “Unsubscribe” link located on the bottom of any CancelCovid marketing email and following the instructions found on the page to which the link takes you. Please allow us a reasonable time to process your request. Notwithstanding this right to request to cease receiving communications from us, we retain the right to collect, maintain and process information provided by and collected about you on and through the Website, and disclose such information to comply with its reasonable business and legal obligations.



We will keep Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. Unless otherwise set forth in the applicable Terms of Service or a separate agreement with you governing the applicable Services, if you cease using the Website, we may retain or destroy, at our discretion, all Personal Information and non-personally identifiable information we collect through your use of the Website. All retained Personal Information will remain subject to the terms of this Privacy Policy.



CancelCovid takes very seriously the security and privacy of the Personal Information that it collects pursuant to this Privacy Policy. Accordingly, we implement reasonable and appropriate security measures to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations.  Please understand, however, that no security system is impenetrable.  We cannot guarantee the security of our databases or the databases of the third parties with which we may share your information (as permitted herein), nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet.  In particular, e-mail sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.



We do not knowingly collect Personal Information from children under the age of 13 through the Website. If you are under 13, please do not give us any Personal Information.  We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information without their permission.  If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us at [email protected], and we will endeavor to delete that information from our databases.



Our servers are located in the US and elsewhere.  Please be aware that your information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your country of origin.  By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of your Personal Information in the US. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in the United States under lawful access regimes or court order. If you are located outside the United States and choose to use the Website, you do so at your own risk.



Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of Personal Information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact CancelCovid via email at [email protected]. If we do not respond to your request, you may also have a right to file a complaint with The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.



CancelCovid does not respond to “Do Not Track” settings or other related mechanisms at this time.



If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at [email protected] with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A.



This Privacy Policy is effective as of the last updated date stated at the top of this Privacy Policy.  We may change this Privacy Policy from time to time with or without notice to you. By accessing the Website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes.  Please be aware that, to the extent permitted by applicable law, our use of the information collected is governed by the Privacy Policy in effect at the time we collect the information.  Please refer back to this Privacy Policy on a regular basis.



If you have questions about this Privacy Policy, please e-mail us at [email protected] with “Privacy Policy” in the subject line.